Come and find us at the Mother, Child & Baby Fair on the 25th to 27th April at MFCC Ta'Qali, Malta

At BabyStuff, we are committed to delivering your orders promptly, securely, and free of hidden charges. All prices include free delivery for a hassle-free shopping experience. Below, you’ll find detailed information about our delivery methods, dispatch times, and tracking options.

Delivery Policy

1. Free Delivery All our products include free delivery as part of your purchase, ensuring there are no additional charges at checkout. 2. Delivery Methods We primarily use Malta Post’s Tracked Next-Day Delivery Service, a reliable and efficient way to ensure your orders reach you securely. Delivery methods vary depending on the type of item: • Tracked Next-Day Delivery • Dispatch Times: Orders placed before 10pm are dispatched in line with dispatch timelines, and delivery typically occurring the next business day. • Real-Time Tracking: After dispatch, you will receive a tracking code via an order update. Use this code to monitor your order’s progress via the Malta Post Tracking Tool. 3. Dispatch Times by Product Delivery times depend on the specific product and customisation requirements: • Pacifiers and Accessories These are dispatched within 1–2 working days of your order, except when Malta Post closes early (1 PM), which may delay shipping by a day. • Cushions Cushions requiring personalised printing or engraving take 2–3 working days to prepare before dispatch. • Baby Grows Due to their intricate customisation, baby grows are dispatched within 5–9 working days. • Other Items These dispatch times vary based on the product type. For further information see the details on each product page. 4. Minimum Order Value A minimum order value of €10.00 applies to all purchases. Orders below this threshold may not be processed. 5. General Delivery Information • Next-Day Delivery: Once dispatched, your order is typically delivered the next business day. • Customisation Considerations: Personalised items may take additional preparation time. Estimated dispatch dates are provided during checkout. • Tracking: You will receive tracking details once your order is dispatched, ensuring full visibility of your package’s journey. Our comprehensive delivery policy aims to give you clarity and confidence in our shipping process, tailored to meet your needs as efficiently as possible.

Delivery, Collection, & Returns Policy

We aim to provide our customers with a seamless and reliable shopping experience. Below, you’ll find detailed information about our delivery services, returns process, and additional support options.

Choose a convenient collection option tailored to your schedule and preferences.

Collection Policy

1. Collection by Appointment Prefer to collect your order in person? We offer collection by appointment from two convenient locations in Malta: • San Ġwann • Balluta Bay To schedule a collection time that suits your needs, please contact us in advance. Our flexible scheduling ensures you can pick up your items without any hassle. 2. Easipik Lockers For ultimate convenience and flexibility, we offer delivery to Malta Post’s Easipik Lockers. These secure lockers allow you to collect your order at a time and location that works for you, providing 24/7 access. How It Works: • Choose the Easipik option at checkout. • Once your package is delivered to the locker, you will receive a code via email or SMS. • Use this code to access your package whenever it’s convenient for you. Learn More: Discover more about how Easipik lockers work and find your nearest locker location by visiting - https://www.maltapost.com/easipik Whether you prefer a personal collection or the flexibility of Easipik Lockers, we’re here to ensure your experience is smooth and tailored to your needs.

Clear and Flexible Returns and Exchange Options for Your Convenience.

Returns Policy

Clear and Flexible Returns and Exchange Options for Your Convenience Items Eligible for Returns We want you to be fully satisfied with your purchase. Non-personalised items can be returned or exchanged within 14 days of delivery. Items must be unused, in their original packaging, and accompanied by proof of purchase. Non-Refundable Items Due to their customised nature, the following items are non-refundable when the design is incorrect due to the customer inputting the wrong information: • Personalised printed cushions • Laser-engraved items However, if these items are faulty or damaged upon receipt, we will offer a replacement. Exchange Policy Some personalised items, such as pacifier clips with wooden or silicone letters, may be eligible for exchange if incorrect details (e.g., name spelling) are provided during purchase. Contact us for assistance. How to Return an Item • Step 1: Contact us at [support email] within 14 days of receiving your item. • Step 2: Package the item securely, including all original components. • Step 3: Reach out to us to confirm return address. Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.

General FAQ’s

1. What is the minimum order value?

The minimum order value is €10.00. Orders below this amount may not be processed.

2. Do your prices include delivery?

Yes, all our prices include free delivery to ensure a seamless shopping experience.

3. Can I track my order?

Absolutely! Once your order is dispatched, you will receive a tracking code via email. You can use the Malta Post Tracking Tool to track your package in real time.

4. Can I cancel my order?

Orders can be cancelled before they are dispatched. Contact us immediately at [support email] or [support phone number] to request cancellation.

Delivery FAQ’s

1. Which courier do you use for deliveries?

We primarily use Malta Post’s Tracked Next-Day Delivery Service for most orders. However, we may occasionally use other couriers or delivery methods for commercial reasons.

2. What is tracked next-day delivery?

Tracked next-day delivery ensures your order arrives within one business day after dispatch. You’ll also receive a tracking code for real-time updates.

3. What happens if I miss my delivery?

If a delivery attempt is unsuccessful, Malta Post will leave a notification with details on how to collect your package or arrange redelivery.

4. Can you deliver to Easipik lockers?

Yes, we offer delivery to Malta Post Easipik Lockers for added convenience. Simply choose the Easipik option at checkout. You’ll receive a code to access your locker once your package is delivered. Learn more about Easipik lockers here.

5. Do you offer international shipping?

Currently, we only deliver within Malta. For updates on international shipping, please subscribe to our newsletter or contact us.

Collection FAQ’s

1. Can I collect my order instead of opting for delivery?

Yes, you can collect your order by appointment from one of our two locations: • San Ġwann • Balluta Bay Please contact us to arrange a convenient collection time.

2. How do Easipik lockers work?

Easipik lockers are a convenient option for collecting your order at a time that suits you. After selecting Easipik at checkout, you’ll receive a code to unlock your assigned locker once your package is delivered. Find out more here.

3. Can someone else collect my order for me?

Yes, but they must have the order confirmation email and a valid ID to collect on your behalf.

Return & Refund FAQ’s

1. Can I return personalised items?

Unfortunately, personalised items such as custom cushions and laser-engraved products are non-refundable unless they are faulty or damaged.

2. What if I provide incorrect details for a personalised item?

For some personalised items (e.g., pacifier clips with names), we may offer a replacement or store credit if incorrect details are provided. Contact us to discuss your options.

3. How do I return an item?

To return an item: • Contact us at customer-support@babystuff.io within 14 days of receiving your order. • Package the item securely, including all original components. • Ship the package to [Your Business Address]. Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.

4. What is your exchange policy?

Non-personalised items can be exchanged within 14 days of delivery. Personalised items may be exchanged for store credit or a replacement in some cases.

5. What items are eligible for a refund?

Non-personalised items that are unused, in their original packaging, and returned within 14 days are eligible for a refund. Proof of purchase is required.

6. How long does it take to process a return?

Once we receive your returned item, refunds or exchanges are typically processed within 5-7 business days.

7. What if my item is damaged or defective?

If your item arrives damaged or defective, please contact us immediately at [support email] with photos of the issue. We’ll arrange a replacement or refund.

Other FAQ’s

1. Can I gift wrap my order?

Yes, we offer gift wrapping as an additional service. Please select the option at checkout.

2. How do I use a discount or gift card?

Enter your discount or gift card code during checkout to apply it to your order. If you encounter any issues, please contact our support team.

3. Do you offer bulk orders or custom requests?

Yes, we can accommodate bulk orders and custom product requests. Contact us at customer-support@babystuff.io to discuss your requirements.

4. Who should I contact for further questions?

For any additional questions, please reach out to us at: • Email: customer-support@babystuff.io • Phone: [support phone number] This expanded FAQ is now detailed enough to cover a wide range of potential customer inquiries and is well-suited for integration into an AI chatbot or customer support tool.